Utility Service Policies

Application for Service - Applications for service must be made at the Batesburg-Leesville Town Hall, located at 120 West Church Street Suite A, Batesburg-Leesville, SC 29006. All tapping charges, fees and deposits must be made before the service will be rendered.

Meters - Each individual building, living unit or mobile home will be metered. Master meters will not be used unless it is not feasible to install individual meters on each unit.

Permits - Customers shall be responsible for obtaining all necessary building and highway encroachment permits required to install the service. All permits must be obtained before service will be rendered.

Tap and Meter Size - The Town reserves the right to designate the proper size tap, service line and meter necessary to insure adequate service.

Customer’s Piping - All piping must comply with the current IBC Plumbing Code. The customer is required to install his own cut on/cutoff valve. Cross connections between the City water supply and another supply are prohibited. An approved Backflow Prevention Device must be installed by the customer whenever water piping may permit back siphoning of sewage, contaminated water or any foreign substance into the Town water supply lines. If a potential backflow hazard is found on a customer’s premises, service will be discontinued until the hazardous condition is corrected.

Deposits - A customer deposit is required for commercial and residential service. This deposit will stay on the customer's account until it is closed. Then it will be applied to the final bill.
Payment Due - Bills under this schedule are due and payable on or before the twenty-fifth of each month following the date the bill was rendered.

Meter Location - Water meters will be installed at the property edge or sidewalk nearest to the Town water main. The service lines from the main to the meter will be installed and maintained by the utility. The service line from the meter to the building is the customer’s responsibility. The meter, meter box and “cut-off” valve are the property of the Town and tampering is prohibited by Town Ordinance. Any damage to Town property will be billed to the customer at replacement cost. Any connection to any Town utility property by unauthorized persons or tampering with a Town meter will result in a $200.00 tampering fee.
Interruptions of Service - The Town will exercise reasonable diligence to maintain the adequate and safe supply of water to the customer but cannot guarantee freedom from interruptions in service. The Town reserves the right to temporarily suspend service to make repairs or improvements to the system.

Water Shortage (Drought Conditions) - If it is determined by the Town that a water supply shortage is eminent for any reason, the Town may be resolution, restrict the quantity of water furnished to any customer and such restrictions may be imposed on customers outside the Town limits before restricting the quantity of water furnished to any customer within the town limits.

Sewer Backup Service Calls - The Town will investigate any call for service regarding sewer backups within the main sewer line and, when present at the property line, from the sewer cleanout to sewer main. If the sewer main is functioning properly, the property owner will be advised to contact a licensed plumber to investigate lines located on private property. Town staff will not perform investigations nor perform any work on private property.

Inadmissible Wastes - The following materials shall not be discharged into the Town's sewer lines:

1. Storm water, roof run-off, surface drainage or cooling water.
2. Gasoline, cleaning solvents, fuel oil, lube oil, or any other hydrocarbons.
3. Metal, glass, wood ashes, sand, stone, or cinders.
4. Mineral oils, paint, tar, plastics, or other viscous substances.
5. Rags, cotton or synthetic fibers, feathers, hair, straw, animal flesh and paunch manure.
6. Unground garbage, cooking oil, grease or fats.
7. Toxic, explosive or corrosive substances.
8. Acetylene sludges or septic tank sludge.
9. Radioactive materials.
10. Any substance which will obstruct the flow of sewage or  impair the operations of the wastewater treatment facilities.

Access to Customer’s Premises - Town utility staff shall have the right to enter upon the customer’s premises at all reasonable times for the following reasons:
1. To inspect and maintain the utility’s property located thereon.
2. To inspect for unsafe and hazardous conditions on the premises.
3. For any other purpose connected with the service of water and/or sewer to the customer.